​Support Coordination

The role of a support coordinator is to connect participants with services providers, assist participants and their carers to navigate the NDIS system, and help to achieve the participant's independence goals. 

We can be as involved as little or as much as you like. It's all about participants having choice and control. ​We can help in many ways including:

• Researching the best service providers in your area to allow you to pick from
• Providing ideas to help participants achieve their goals
• Helping appoint and negotiate with service providers
• Connecting participants and their carers to community and mainstream services
• Explaining how the NDIS system works and how to make the most of it
• Helping participants prepare for their plan review​​

For example:
A participant's goal could be to increase their independence skills (such as learning how to cook). We can find five local companies that specialise in support cooking classes, either one-to-one or in groups if the goal is also to encourage the participant's social skills.

A participant's plan may also be incorrect and/or under-funded by the NDIS. We can help to navigate the review process and coordinate the evidence needed by helping the service providers word their support letters using the correct NDIS terminology. We have a very high success rate. 

High Intensity Disability Support

At Reach Care, we provide skilled one-to-one support for people with complex needs, including severe intellectual disability, autism, and behaviours of concern. Our workers are trained to deliver this care safely, respectfully, and in a way that genuinely improves day-to-day life.

How we can help:
Our high intensity support workers provide individualised, therapeutic support tailored to your goals and your NDIS plan. That can include:

• Structured, one-to-one therapeutic and recreational sessions built around your interests and goals
• Positive Behaviour Support and gentle de-escalation when behaviours of concern arise
• Help building communication, emotional regulation, independence, and confidence
• Community outings, movement, music, creative activities, and learning support
• Close collaboration with your family and care team, so support stays consistent at home and beyond
• Careful, accurate progress records to keep your NDIS plan on track

Support that fits you
We take the time to match you with a worker who suits your needs. Whatever your situation, our focus is on safe, skilled care that helps you live life your way.

Why families choose Reach Care
Every member of our team brings lived experience, either as a carer or through working closely with people with disability. We understand how much trust it takes to invite someone into your life, and we don't take that lightly. We listen, we care, and we're here to help.